Privacy Policy
1. Who we are
IPBases ("we", "us", "our") operates the website ipbases.com and provides the IPBases trademark management software to law firms and IP practices.
Data controller: IPBases
Contact: [email protected]
Location: Ramallah, Palestine
2. The IPBases software is self-hosted
IPBases the software runs on infrastructure that you control — your cPanel host, your VPS, your private cloud. Your trademarks, your clients, your invoices, your files: they live on your servers, not ours. We have no access to that data, no logging endpoint that receives it, and no support backdoor that could grant us access.
As a result, this policy does not cover the data you store in your IPBases install. That data is governed by your own privacy practices and the agreements you have with your clients.
3. Data we collect on this website
3.1 Information you provide
When you fill out our contact form or email us, we collect:
- Your name
- Your email address
- Your firm name (optional)
- Your firm size and role (optional, for sales context)
- The message you send us
We use this information solely to respond to your inquiry, send you relevant follow-up about IPBases, and (if you become a customer) manage your license. We do not sell, rent, or share this data with third parties for marketing purposes.
3.2 Information collected automatically
Our web server logs standard access information (IP address, user agent, page requested, timestamp, referrer) for security and diagnostic purposes. These logs are kept for 30 days and then deleted.
We do not use third-party analytics tools (no Google Analytics, no Facebook Pixel, no behavioral tracking) on this marketing site.
3.3 Cookies
This website uses no tracking cookies. We may use a single strictly-necessary session cookie to remember if you've dismissed a notification banner or chosen a language preference. This cookie contains no personal information and expires when you close your browser.
4. How we use your data
We use the data described above to:
- Respond to your inquiries about IPBases;
- Send you the license file and onboarding information if you become a customer;
- Notify you of important updates, security patches, or end-of-life announcements affecting your version;
- Comply with legal obligations (tax records, anti-money-laundering checks if applicable).
5. Email communications
We will send you transactional emails (license delivery, support replies, security advisories) regardless of marketing preferences, because they are necessary for the service.
We will only send marketing emails (product announcements, new feature highlights) to customers and to leads who explicitly opt in. You can unsubscribe at any time using the link in the email or by emailing [email protected].
6. Data retention
We keep your contact data for as long as you are an active customer, and for up to 7 years after the relationship ends (for tax and contractual record-keeping). Inactive sales leads who never become customers are deleted after 24 months.
7. Your rights
Depending on your jurisdiction, you may have the right to:
- Request a copy of the personal data we hold about you;
- Correct inaccurate or incomplete data;
- Delete your data (subject to legal record-keeping requirements);
- Object to our processing or restrict it;
- Receive your data in a portable format;
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email [email protected]. We respond within 30 days.
8. Security
Our marketing site runs on standard managed hosting with TLS certificates and regular security patches. Contact form submissions are transmitted over HTTPS. We do not store payment card details on our systems — license payments are processed by our payment processor, who handles the card data.
9. International data transfers
We are based in Palestine. If you contact us from outside Palestine, your data will be transferred to and processed in Palestine. We apply appropriate safeguards in line with applicable data protection laws.
10. Children's privacy
IPBases is a B2B product for law firms; we do not knowingly collect data from anyone under 16. If you believe we have collected such data, contact us and we will delete it.
11. Changes to this policy
We may update this policy. The current version always lives at ipbases.com/privacy with a "Last updated" date. Material changes affecting customers will be communicated by email.
12. Contact
Privacy & general inquiries: [email protected]